How to search the Helpdesk Database

• Enter keyword(s) in the "Problem/Request Description" field. If you wish to use more than one word, seperate with a "," for OR operation.
• Information entered in two or more fields will be treated as an AND operation.
• Do not enter anything in the "Submitter" or "Support Staff Information" fields unless you are searching for a specific (known) ticket.
• You may do broad searches by category, or use this as one of your criteria. Be aware, however, that tickets may be misclassified or classified as "Other."
• Please note that tickets marked "Private" upon submission will not be visible via this Helpdesk search.
• To search by date, enter a range of dates in the form

  mm/dd/yyyy--mm/dd/yyyy

  into either the "Date Open" or "Closed Date" field. To search from a given date to the present, use

  mm/dd/yyyy--

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