Please use the HelpDesk form to contact the User Support Group instead of firstname.lastname@example.org. The HelpDesk form sits under the HelpDesk link at the bottom of all Chandra web pages (i.e., at http://asc.harvard.edu). The information entered into the form is dumped into our e-mail database; we can more easily track the open and pending items with this tool. An introduction to the HelpDesk is also available from the FAQ on the HelpDesk form page.
For MARX News: the correct address to subscribe to MARX News is the following:
with a line in the body of the e-mail: